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Aide & Support

Help & Support – Moviby

Welcome to the Moviby Help & Support page. We are here to help you take full advantage of our platform.

🎬 About Moviby

Moviby is a platform that provides access to links to audiovisual content hosted on third-party platforms.

⚠️ Important:

  • Moviby does not store any video content on its servers.
  • Films, series and videos are provided and distributed by independent third-party services.
❓ Frequently asked questions (FAQ)
🔹 How does Moviby work?

Moviby references and organizes links to content available on third-party platforms. Once subscribed, you can access these links directly from our interface.

🔹 Why does content not work or has disappeared?

As the content is hosted by third-party platforms, it is possible that a link may be modified, deleted or temporarily unavailable. Moviby has no direct control over this content.

👉 However, you can report a defective link to us.

🔹 What payment methods are accepted?

We accept payments via MonCash and any other means indicated on the platform.

Payments are secure and processed by third-party providers.

🔹 My payment has been made but access is not active

In some cases, activation may take a few minutes.

If the problem persists:

  • verify your transaction ID;
  • contact our support with proof of payment.
🔹 Can I request a refund?

Unless otherwise required by law, activated subscriptions are non-refundable.

🛠 Technical support

If you encounter a technical problem:

  • page that does not load;
  • reading error;
  • access blocked;

Please provide us with the following information for prompt assistance:

  • device type (Android, iPhone, PC, Smart TV);
  • browser used;
  • problem description;
  • screenshot (if possible).
🚨 Report content or link

If you are:

  • copyright holder;
  • or notice an inappropriate or non-functional link;

You can contact us so that we can verify or remove the link in question.

📩 Please clearly indicate:

  • the link concerned;
  • the reason for the request;
  • your contact details.
📩 Contact Support

Our support team is available to help you.

📧 Email: support@moviby.com
⏱ Response time: 24 to 48 business hours
📍 Country: Haiti

🔐 Security & Privacy

Your personal data is protected in accordance with our Privacy Policy.

We will never ask you for your payment codes or sensitive information by message.

Thank you for trusting Moviby 🎥

We work every day to improve your experience.

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